We are all influenced by emotions in our daily actions and reactions. They also play a part in the conflicts or successes of teams. Knowing how to control emotions and conflicts allows you to achieve better individual and collective performances. This training explores the model “emotion–balance–performance” to escape from the vicious circle “stress-emotion-conflict.” This programme simultaneously combines three dimensions into one global model in blended format.Course content
This course is built of 5 e-Learning modules each taking around 30 minutes
1. Impact of emotions in the workplace
- Identifying the importance of emotions in the workplace
- Identifying the interaction between emotions, conflict and trust
- Developing your emotional balance
- Resolving simple conflicts
2. Developing your emotional conscience
- Identifying the importance of emotions in the workplace
- Identifying the interaction between emotions, conflict and trust
- Developing your emotional balance
- Resolving conflict
3. Understanding emotional dysfunction
- Identifying incoherent emotional reactions
- Understanding incoherent emotional reactions
- Identifying the role of these reactions
- Improving the effectiveness of these reactions
4. Understanding and expressing your anger positively
- Identifying and understanding the source of anger
- Dealing with your own anger
- Dealing with anger in others
5. Controlling your emotions
- Understanding why self-control is vital
- Using tools for managing emotions
- Using positive thinking
Who should attend?
Who will benefit from this course?
This is an introductory course for mangers looking to:
- Enrich relationships with stimulating and agreeable emotions
- Face up to restricting or unpleasant emotions
- Reinforce emotional balance
- Control tensions and relational conflicts better
Benefits for you
Benefits for you, the participant;
- Enriching interpersonal communication by improving cooperation and reinforcing your motivation
- Developing your understanding of others in order to communicate more effectively
- Pinpoint the positive aspects in yourself and others more easily
- Anticipate stress more
Course duration
There are 5 modules in this e-Course, taking about 30 minutes each depending on the individual. You can access the modules any time during a 12 month period allowing you to complete at your own speed and also revisit any modules to refresh your learning.
As affiliates of the CPD Institute, Cegos is committed to supporting the learner and each e-Course contributes 4 CPD hours to the learner’s development.
