Experienced managers already know and use many key aspects of successful management. However, to reach the next level, they need to become experts in effective decision-making, influencing skills and managing individual and team behaviour. If you feel this describes you, and you are self-aware, then you will benefit from this course which will develop your skills as a manager-coach.Course content
This course is built of 5 e-Learning modules each taking around 30 minutes
1. Behavioural flexibility of the manager
- Identifying effective and ineffective behaviour.
- Overcoming inflexibility.
- Managing ineffective behaviour.
2. Becoming a manager/coach
- Becoming a manager / coach: benefits and issues.
- What is a manager / coach?
- Adopting the best practices of a manager / coach.
- Coaching your team.
3. Effective decision making
- Analysing before making a decision.
- Anticipating the impact of your decisions.
- Making and implementing decisions.
- Encouraging co-worker decision-making.
4. Building a win-win relationship with your team
- Definition of a win-win relationship.
- Preparing your arguments.
- Differentiating between position and interests.
- Reaching a win-win agreement with your co-workers.
5. Handling emotions within your team
- Reading emotional signals correctly.
- Practising empathetic listening.
- Responding adequately to co-worker emotions.
- Identifying and managing collective emotions.
Who should attend?
Who will benefit from this course?
This is an advanced level course for:
- Experienced middle managers
- Managers who have completed Fundamentals of management
Benefits for you
Benefits for you, the participant;
- Demonstrate confidence in your role as a change leader
- Turn problems into solutions
- Increase your ability to influence by building networks
- Accelerate your professional development by becoming more adaptable
Course duration
There are 5 modules in this e-Course, taking about 30 minutes each depending on the individual. You can access the modules any time during a 12 month period allowing you to complete at your own speed and also revisit any modules to refresh your learning.
As affiliates of the CPD Institute, Cegos is committed to supporting the learner and each e-Course contributes 4 CPD hours to the learner’s development.
