The emotional skills of the manager

To manage your own emotions.

 

Course objectives

By the end of the course, participants will be able to:

 

  • Understand how emotions work and encourage their positive effects.
  • As manager, become aware of your own feelings to manage them better.

Programme

The training programme:

 

  • Understanding how emotions work.
  • Identifying and managing your own feelings.
  • Managing emotionally-charged situations.

Course duration

30 Minutes

 

Who should attend?

This course is aimed at:

 

All managers

 

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese ,Czech, Arabic, Dutch. 

 



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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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