The keys to communicating by telephone

Module objectives

By the end of this module, participants will be able to:

• Understand the stages of a phone conversation.
• Optimise your image on the phone, as well as that of your department and your company.
• Demonstrate your professionalism.

Programme

The module programme:

• Mastering the basics of building a relationship over the phone.
• Making successful initial contact.
• Exploring what the person you are talking to wants in an appropriate manner.
• Responding effectively to their request.
• Leaving a good impression with the other person.

Course duration

30 Minutes

Who should attend?

This module is aimed at:

All professionals who have to manage phone conversations: secretaries, assistants, technicians, office-based sales associates, etc.

Languages

This module is available in;

English, French, German, Portuguese, Italian.