Impact of emotions in the workplace

To identify and manage your emotions.

 

 

Module objectives

By the end of this module, participants will be able to:

 

  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others and resolve conflict.

Programme

The module programme:

 

  • Identifying the importance of emotions in the workplace.
  • Identifying the interaction between emotions, conflict and trust.
  • Developing your emotional balance.
  • Resolving simple conflicts.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All professionals.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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Testimonial

 

    "very enjoyable, the trainers are both very knowledgeable and approachable", "I have found myself using the management tools we were taught, even ones I didn't think I would use." These quotes are typical of the student feedback from BTEC courses supplied by Cegos. Student learning is the most important measure of training effectiveness and the results of these courses have been excellent, additionally I have been impressed by the way Cegos have provided an efficient, professional and fle...

 

31/03/2011
Workforce Development Manager

 

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