Conflict in purchasing

To manage conflict in purchasing negotiation.

Module objectives

By the end of this module, participants will be able to:

 

  • Understand the objective and subjective aspects in a conflict.
  • Identify practices for safeguarding your interests in conflict.
  • Use three tools to break the deadlock positively.

Programme

The module programme:

 

  • Understanding conflict.
  • Evaluating terms and conditions in order to anticipate a breakdown in negotiation.
  • Using the DESC method to manage conflict.
  • Acting upon the right level to change the seller's position.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All buyers.

Languages

This module is available in;

 

English, French, Italian, Spanish, Russian, Chinese.



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    Cegos have provided us with an experiential framework that we are successfully using to further develop and enhance the capabilities of our Quality Professionals around the world....

 

20/05/2011
Global Quality & Risk Director

 

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