Identifying customer expectations for project success

To formulate the project need through a structured approach using specific tools.

Module objectives

By the end of this module, participants will be able to:

 

  • Structure your approach appropriately to decipher project needs.
  • Collect, sort, analyse and formalise needs.
  • Test the importance of needs to the user.
  • Contractualise and communicate needs.

Programme

The module programme:

 

  • Identifying the key factors for success when structuring needs.
  • Preparing and implementing the 'needs definition' process.
  • Collecting and analysing needs.
  • Challenging and prioritising needs.
  • Contractualising and sharing needs.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Experienced project managers or project directors.

Top managers in charge of projects.

Languages

This module is available in;

 

English, French, Italian, Spanish Russian.



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    Cegos have provided us with an experiential framework that we are successfully using to further develop and enhance the capabilities of our Quality Professionals around the world....

 

20/05/2011
Global Quality & Risk Director

 

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