Module objectives
By the end of this module, participants will be able to:
- Build a customer relationship.
- Enjoy a closer relationship using non-verbal communication.
- Develop trust through your personal and professional approach.
Programme
The module programme:
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Identifying the challenges of contact with customers.
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Enhancing your interpersonal relationship skills.
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Establishing close communication with customers.
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Preserving relationships in difficult situations.
Course duration
30 Minutes
Who should attend?
This module is aimed at:
Professionals in direct contact with customers.
Languages
This module is available in;
English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese.
