Developing loyalty through customer relationships

To turn each contact into a loyal relationship.

Module objectives

By the end of this module, participants will be able to:

  • Add value to customer relationships.
  • Preserve the relationship in difficult situations.
  • Make a new sale through appropriate advice.

Programme

The module programme:

  • Focusing on customer satisfaction to develop loyalty.

  • Understanding the levers of customer preference.

  • Managing situations of dissatisfaction.

  • Advising customers wisely to win repeat business.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Professionals in direct contact with customers.

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese.



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Testimonial

 

    Cegos have provided us with an experiential framework that we are successfully using to further develop and enhance the capabilities of our Quality Professionals around the world....

 

20/05/2011
Global Quality & Risk Director

 

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