Role of the manager in long-term customer relations

To identify your contribution as a manager to developing customer loyalty.

Module objectives

By the end of this module, participants will be able to:

  • Identify the direct and/or indirect ways in which your team contributes to customer enthusiasm.
  • Measure your level of involvement in developing customer loyalty.
  • Identify the managerial actions you can take to help develop customer loyalty.

Programme

The module programme:

  • Drawing the links between your team's work and customer satisfaction.
  • Defining the attitudes of the customer-focused manager.
  • Three levers for developing the customer focus of your staff.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All managers of teams involved in customer contact and/or customer services.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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