Building customer enthusiasm

To create a progress plan based on 'customer enthusiasm'.

Module objectives

By the end of this module, participants will be able to:

  • Use the right sources to measure the enthusiasm of your customers.
  • Analyse your strengths and areas for improvement in terms of service quality.
  • Translate your report into an action plan to build enthusiasm.
  • Mobilise all parties involved in customer enthusiasm.

Programme

The module programme:

  • Injecting fresh enthusiasm.
  • Identifying the key areas for improvement.
  • Building customer enthusiasm in five ways.
  • Customer enthusiasm: an individual and collective victory.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All managers of teams involved in customer contact and/or customer services.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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Testimonial

 

    Cegos have provided us with an experiential framework that we are successfully using to further develop and enhance the capabilities of our Quality Professionals around the world....

 

20/05/2011
Global Quality & Risk Director

 

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