Handling tricky training situations

e-Learning: To acquire strategies for handling tricky situations.

Module objectives

By the end of this module, participants will be able to:

  • Manage difficult participants.
  • Avoid errors and adopt the appropriate behaviour.

Programme

The module programme:

  • Analysing tricky situations and implementing action plans.
  • Dealing appropriately with participants' behaviour.
  • Tips and recommendations from trainers.
  • The Pygmalion effect and its implications for training


Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All trainers.

Managers who want to train their co-workers.

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Hungarian.



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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director