The relational skills of the manager

To communicate effectively with your co-workers.

 

Course objectives

By the end of the course, participants will be able to:

 

  • Choose the appropriate communication tools based on context and team needs
  • Prepare and conduct a meeting or individual interview successfully.
  • Deal with errors and manage delicate situations.

Programme

The training programme:

 

  • Setting up the right communication and information tools.
  • Taking team needs into account for consistent communication.
  • Preparing and conducting a team meeting.
  • Conducting an individual interview.
  • Managing sensitive situations.

Course duration

30 Minutes

 

Who should attend?

This course is aimed at:

 

All managers

 

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese ,Czech, Arabic, Dutch. 

 



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Tailored Training

Do you have a specific need in the field of management? Can't see an off-the-shelf course to fit your requirements? Together we analyse your request and can build you a bespoke training solution.
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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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