Effective cross-functional manager communication

To adapt your communication to the specific characteristics of your role and to other people from different professional backgrounds.

 

Module objectives

By the end of this module, participants will be able to:

 

  • Introduce a relations system that encourages cooperation between stakeholders and their line managers.
  • Identify the professional frames of reference of the different stakeholders involved in a cross-functional mission.
  • Adapt your communication style to suit the frames of reference of other people and work with them to build a common frame of reference.
  • Deal with resistance caused by different frames of reference.

Programme

The module programme:

 

  • Introducing a relations system that encourages cooperation.
  • Understanding the different frames of reference of other people.
  • Adapting your communication to suit these frames of reference.
  • Managing resistance caused by different frames of reference.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All cross-functional, functional or operational managers.

 

Languages

This module is available in;

 

English, French, Italian, Spanish.

 



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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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