Handling emotions within your team

To become an emotionally intelligent manager.

 

Course objectives

By the end of the course, participants will be able to:

 

  • Manage individual and collective emotions.

Programme

The module programme:

 

  • Reading emotional signals correctly.
  • Practising empathetic listening.
  • Responding adequately to co-worker emotions.
  • Identifying and managing collective emotions.

Course duration

30 Minutes

 

Who should attend?

This course is aimed at:

 

All managers

 

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese, Dutch. 

 



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Tailored Training

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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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