Leadership of the cross-functional manager

To exercise your influence without a formal managerial link.

 

Module objectives

By the end of this module, participants will be able to:

 

  • Select the levers of influence and actions you need to make the stakeholders involved in a cross-functional mission more receptive and committed.
  • Use persuasive techniques to give your messages more impact.
  • Manage the different types of resistance shown by stakeholders.

Programme

The module programme:

 

  • Using levers of influence as a cross-functional manager.
  • Exercising your leadership through persuasive techniques.
  • Dealing with resistance from stakeholders.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All cross-functional, functional or operational managers.

 

Languages

This module is available in;

 

English, French, Italian, Spanish.

 



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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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