Emotional intelligence fundamentals

To understand emotional intelligence fundamentals.

 

Module objectives

By the end of this module, participants will be able to:

 

  • Integrate emotions in interpersonal communication.

Programme

The module programme:

 

  • Definition of emotional intelligence.
  • Understanding emotions.
  • Understanding the importance of managing emotions.
  • Dysfunctional emotions.
  • Developing your emotional self-awareness.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All professionals.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
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