Impact of emotions in the workplace

To identify and manage your emotions.



Module objectives

By the end of this module, participants will be able to:


  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others and resolve conflict.


The module programme:


  • Identifying the importance of emotions in the workplace.
  • Identifying the interaction between emotions, conflict and trust.
  • Developing your emotional balance.
  • Resolving simple conflicts.

Course duration

30 Minutes


Who should attend?

This module is aimed at:


All professionals.


This module is available in;


English, French, Portuguese, Italian, Spanish.

Tailored Training

Do you have a specific need in the field of personal development? Can't see an off-the-shelf course to fit your requirements? Together we analyse your request and can build you a bespoke training solution.
Read more

Do you have a project



    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....


Franchise Director