Impact of emotions in the workplace

To identify and manage your emotions.

 

 

Module objectives

By the end of this module, participants will be able to:

 

  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others and resolve conflict.

Programme

The module programme:

 

  • Identifying the importance of emotions in the workplace.
  • Identifying the interaction between emotions, conflict and trust.
  • Developing your emotional balance.
  • Resolving simple conflicts.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All professionals.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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Testimonial

 

    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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