Evade trick questions at meetings

To learn to rephrase in order to develop active listening.

Module objectives

By the end of this module, participants will be able to:

 

  • Identify and manage the characteristics of a public presentation.
  • Determine what can make communication difficult.
  • Handle difficult situations in front of an audience.

Programme

The module programme:

 

  • Handling situations in which speaking is difficult.
  • Asserting yourself without being aggressive.
  • Choosing the right rephrasing technique.
  • Answering questions.
  • Developing fast reflexes.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Operational managers.
Anyone required to speak in public.

Languages

This module is available in;

 

English, French, German, Spanish.



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    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
Franchise Director

 

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