Conflict in purchasing

To manage conflict in purchasing negotiation.

Module objectives

By the end of this module, participants will be able to:

 

  • Understand the objective and subjective aspects in a conflict.
  • Identify practices for safeguarding your interests in conflict.
  • Use three tools to break the deadlock positively.

Programme

The module programme:

 

  • Understanding conflict.
  • Evaluating terms and conditions in order to anticipate a breakdown in negotiation.
  • Using the DESC method to manage conflict.
  • Acting upon the right level to change the seller's position.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All buyers.

Languages

This module is available in;

 

English, French, Italian, Spanish, Russian, Chinese.



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Testimonial

 

    "very enjoyable, the trainers are both very knowledgeable and approachable", "I have found myself using the management tools we were taught, even ones I didn't think I would use." These quotes are typical of the student feedback from BTEC courses supplied by Cegos. Student learning is the most important measure of training effectiveness and the results of these courses have been excellent, additionally I have been impressed by the way Cegos have provided an efficient, professional and fle...

 

31/03/2011
Workforce Development Manager

 

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