Customer relationships: building trust

To build a trusting relationship with customers.

Module objectives

By the end of this module, participants will be able to:

  • Build a customer relationship.
  • Enjoy a closer relationship using non-verbal communication.
  • Develop trust through your personal and professional approach.

Programme

The module programme:

  • Identifying the challenges of contact with customers.

  • Enhancing your interpersonal relationship skills.

  • Establishing close communication with customers.

  • Preserving relationships in difficult situations.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Professionals in direct contact with customers.

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese.



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Testimonial

 

    Cegos have provided us with an experiential framework that we are successfully using to further develop and enhance the capabilities of our Quality Professionals around the world....

 

20/05/2011
Global Quality & Risk Director

 

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