Customer relationships: practising active listening

To fulfil customer needs to be listened to.

Module objectives

By the end of this module, participants will be able to:

  • Make your first contact a success.

  • Overcome obstacles to listening.

  • Use techniques for improved listening.

Programme

The module programme:

  • Encouraging the expression of customer needs.
  • Asking the right questions.
  • Overcoming obstacles to mutual understanding.
  • Showing empathetic listening using the appropriate techniques.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Professionals in direct contact with customers.

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese.



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