Customer relationships: reaching agreement

To reach an agreement with customers.

Module objectives

By the end of this module, participants will be able to:

  • Analyse customer needs.

  • Develop a structured sales pitch.

  • Express yourself positively.

  • React positively in difficult situations.

Programme

The module programme:

  • Using customer needs to support your argument.

  • Focusing on benefits for the customer.

  • Using service-oriented vocabulary.

  • Winning customer loyalty despite difficulties.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Professionals in direct contact with customers.

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese.



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