Developing loyalty through customer relationships

To turn each contact into a loyal relationship.

Module objectives

By the end of this module, participants will be able to:

  • Add value to customer relationships.
  • Preserve the relationship in difficult situations.
  • Make a new sale through appropriate advice.

Programme

The module programme:

  • Focusing on customer satisfaction to develop loyalty.

  • Understanding the levers of customer preference.

  • Managing situations of dissatisfaction.

  • Advising customers wisely to win repeat business.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

Professionals in direct contact with customers.

Languages

This module is available in;

 

English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian, Chinese.



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Testimonial

 

    "very enjoyable, the trainers are both very knowledgeable and approachable", "I have found myself using the management tools we were taught, even ones I didn't think I would use." These quotes are typical of the student feedback from BTEC courses supplied by Cegos. Student learning is the most important measure of training effectiveness and the results of these courses have been excellent, additionally I have been impressed by the way Cegos have provided an efficient, professional and fle...

 

31/03/2011
Workforce Development Manager

 

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