Role of the manager in long-term customer relations

To identify your contribution as a manager to developing customer loyalty.

Module objectives

By the end of this module, participants will be able to:

  • Identify the direct and/or indirect ways in which your team contributes to customer enthusiasm.
  • Measure your level of involvement in developing customer loyalty.
  • Identify the managerial actions you can take to help develop customer loyalty.

Programme

The module programme:

  • Drawing the links between your team's work and customer satisfaction.
  • Defining the attitudes of the customer-focused manager.
  • Three levers for developing the customer focus of your staff.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All managers of teams involved in customer contact and/or customer services.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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  « Key factors in long-term customer relationships Building customer enthusiasm »
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Testimonial

 

    "very enjoyable, the trainers are both very knowledgeable and approachable", "I have found myself using the management tools we were taught, even ones I didn't think I would use." These quotes are typical of the student feedback from BTEC courses supplied by Cegos. Student learning is the most important measure of training effectiveness and the results of these courses have been excellent, additionally I have been impressed by the way Cegos have provided an efficient, professional and fle...

 

31/03/2011
Workforce Development Manager

 

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