Building customer enthusiasm

To create a progress plan based on 'customer enthusiasm'.

Module objectives

By the end of this module, participants will be able to:

  • Use the right sources to measure the enthusiasm of your customers.
  • Analyse your strengths and areas for improvement in terms of service quality.
  • Translate your report into an action plan to build enthusiasm.
  • Mobilise all parties involved in customer enthusiasm.

Programme

The module programme:

  • Injecting fresh enthusiasm.
  • Identifying the key areas for improvement.
  • Building customer enthusiasm in five ways.
  • Customer enthusiasm: an individual and collective victory.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All managers of teams involved in customer contact and/or customer services.

Languages

This module is available in;

 

English, French, Portuguese, Italian, Spanish.



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Testimonial

 

    "very enjoyable, the trainers are both very knowledgeable and approachable", "I have found myself using the management tools we were taught, even ones I didn't think I would use." These quotes are typical of the student feedback from BTEC courses supplied by Cegos. Student learning is the most important measure of training effectiveness and the results of these courses have been excellent, additionally I have been impressed by the way Cegos have provided an efficient, professional and fle...

 

31/03/2011
Workforce Development Manager

 

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