The art of persuading through listening

To use the power of listening to persuade others.

Module objectives

By the end of this module, participants will be able to:

  • Adopting a listening-based approach and the associated techniques during negotiation.

Programme

The module programme:

  • Incorporating the five stages of persuasion into your arguments.
  • Using the benefits of listening to help you persuade others.
  • Reassuring your customer that he is being listened to and understood.
  • Mastering the power of questioning to encourage the customer to think in a more mature way.
  • Reinforcing your argument with active listening.

Course duration

30 Minutes

 

Who should attend?

This module is aimed at:

 

All sales associates.

All professionals who have to present an argument to customers.

Languages

This module is available in;

 

English, French, Italian, Spanish.



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    Cegos have provided us with an experiential framework that we are successfully using to further develop and enhance the capabilities of our Quality Professionals around the world....

 

20/05/2011
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