Module objectives
By the end of this module, participants will be able to:
- Understand the different listening attitudes.
- Improve how you adapt to other people and to different situations.
- Identify and prevent difficult situations in interviews.
- Manage these situations confidently.
Programme
The module programme:
- Establishing a good atmosphere for communication.
- Handling difficult situations resulting from organisation.
- Handling interaction problems between the manager and staff member.
- Handling a difficult individual.
