Course objectives
By the end of the course, participants will be able to:
- enrich their relationships with stimulating, pleasant emotions
- come to grips with unpleasant emotions, both theirs and other people’s
- nuture their emotional balance
- handle tension and conflict more effectively
Programme
The training programme:
Take a new look at emotions
- Recognise the role of emotions
- Discover the role of the brain
- Understand interactions between emotions, stress, conflict and trust
- Identify emotions
Develop your emotional balance
- Develop your emotional awareness
- Develop your self-confidence
- Live your emotions
- Control illogical emotional reactions
Use emotions in relationships of trust
- Understand the benefits of trust
- Respect the other person and his emotions
- Express and share the emotions you feel
- Think positively
Resolve conflicts
- Manage difficult emotions
- Adopt a conflict resolution methodology
- Set up behaviours that prevent conflict
e-Learning modules
e-Learning modules you will receive with this course:
- Impact of emotions in the workplace
- Developing your emotional conscience
- Understanding emotional dysfunction
- Understanding and expressing your anger positively
- Controlling your emotions
Course duration
2 days + 5 e-learning modules
Who should attend?
This course is aimed at:
Executive and middle managers
How can you break out of the ’stress–emotion–conflict‘ cycle?
