Module objectives
By the end of this module, participants will be able to:
- Identify how your emotions work.
- Develop your perception of emotions.
- Use emotions to improve your relationship with others and resolve conflict.
Programme
The module programme:
- Identifying the importance of emotions in the workplace.
- Identifying the interaction between emotions, conflict and trust.
- Developing your emotional balance.
- Resolving simple conflicts.
Course duration
30 Minutes
Who should attend?
This module is aimed at:
All professionals.
Languages
This module is available in;
English, French, Portuguese, Italian, Spanish.
