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The way we behave depends on how we learned to cope with life as we grew up and most of us will admit that our reactions are not always appropriate or effective.

Agression (attack) can produce short term success but can generate conflict and damaged relationships. Submissiveness (retreat) may protect us from immediate pain but may give the impression of a weak individual whom others can take advantage of.

People who are confident, in control and able to relate to others openly and honestly in a spirit of co-operation, enhance their personal effectiveness through assertive behaviour.

Course Description

Defining Assertiveness

• Understanding assertiveness and how it differs from aggression or submission
• learning to be assertive - the process
• recognising the needs of others

Building Confidence

• Self-esteem - the value we put on ourselves
• how self-esteem affects confidence and influences behaviour
• rights and responsibilities
• action plan for building self-esteem and developing confidence

Communication Environment

• what influences the way we are perceived
• techniques for creating the right emotional and psychological enviroment
• verbal and non-verbal signals

Assertive Techiques

• saying what you mean - making your message clear
• asking for what you want
• saying no to unreasonable requests
• understanding criticism and how it affects ourselves and others
• giving and receiving criticism effectively

 Who Should Attend

Everyone who wishes to develop their personal effectiveness through a confident, clear, relaxed and appropriate interaction with others. The course is also of particular value to those whose role requires decisiveness and those who often have to deal with emotionally charged situations.

Objectives

By the end of the programme participants will be able to:

• recognise the characteristics of agression, submission and assertion and the effect these behaviours have on themselves and the reactions of others
• identify ways of building self-esteem and developing confidence
• use appropriate and effective techniques for staying 'in control' and aiming for a positive outcome in a variety of sensitive and difficult situations
• give and receive constructive criticism
• identify their dominant behaviour style and outline

Course Duration

1 day