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In the current climate of teamwork, the ability to facilitate a group to problem solve for themselves is critical. The effective facilitator can ease the process of change by using techniques to help a group question, explore, diagnose and then implement solutions for themselves. This workshop gives participants the opportunity to identify their personal style when communicating and dealing with conflict, develop an understanding of group dynamics and use a wide variety of tools and techniques.

Course Description

Defining facilitation

Understanding the context

• clarifying objectives
• facilitating different situations

Personal communication styles

• self analysis
• identifying motivators and barriers

Process of facilitation

• preparation: yourself, the group, clarifying outcomes
• keeping the group focused and on track
• generating involvement and commitment

Tools and techniques

• problem-solving tools and techniques
• diagnostic and analytical methods
• effective questioning, building rapport

Managing conflict in the group

• understanding why conflict occurs
• managing difficult behaviours
• steering the group through difficulties

Giving feedback

• observing the group
• skills of giving positive feedback

Who Should Attend

Anyone working with groups or teams who needs to develop the skills of steering and managing discussions to achieve productive outcomes, particularly where change is involved.

Course Objectives

By the end of the course participants will be able to:

• recognise the key responsibilities of the facilitator
• identify and communicate objectives
• explain the way in which people interact in groups
• steer groups through difficulty and conflict
• develop the use of tools and techniques
• manage individual behaviours to build group commitment
• focus processes, guide discussions and generate ownership within the group

Course Duration

2 days