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The decision to promote a member of staff to a position of supervisory responsibility for the work group is often based on their effectiveness in the current role. Whilst experience and skill are invaluable in maintaining standards of work, they do not prepare supervisors/team leaders for the additional responsibilities they will face. This course helps participants make the transition from being one of the team to becoming its first line leader, examines the scope and responsibilities of the role, and introduces them to the principles and skills of effective supervision.

Course Description

Making the transition from team member to leader

Roles, responsibilities and authority

• what the job contains – analysis, key requirements
• roles and responsibilities
• meeting business objectives, developing relationships

Authority

• formal and discretionary authority
• liaising with management - when and how

Managing the work group

• how an effective team works
• leadership style - directive and supportive activities

Assessing and improving performance

• setting objectives
• criteria for effective performance standards
• methods of assessing and improving performance

Solving problems and making decisions

• the need for a systematic approach
• the Five Point Plan

Importance of effective communication

• identifying the need and the best approach
• principles of effective communication

Who Should Attend

Newly appointed supervisors/team leaders and those who wish to progress into the post.

Course Objectives

By the end of the course participants will be able to:

• make the transition from team member to team leader, identify their areas of responsibility and scope of authority
• effectively carry out the role of liaison between management and staff, and maintain channels of communication with peers
• manage the department’s material and human resources to maximise output
• make effective decisions when prioritising activities and allocating tasks

Course Duration

2 days