Module objectives
By the end of this module, participants will be able to:
- Satisfy the operational and relational expectations of your customers.
- Understand the factors that generate customer loyalty.
- Manage the emotional aspect.
Programme
The module programme:
- Criteria for assessing customer satisfaction.
- Differentiating between customer satisfaction and customer preference.
- Identifying true exchanges with customers.
- The key emotions in creating customer loyalty.
- Managing the emotional aspect successfully.
Course duration
30 Minutes
Who should attend?
This module is aimed at:
Professionals in direct contact with customers.
Languages
This module is available in;
English, French, German, Portuguese, Italian, Spanish, Russian, Hungarian.
