Facilitation skills toolkit

In the current climate of teamwork, the ability to facilitate a group to problem solve for themselves is critical. The effective facilitator can ease the process of change by using techniques to help a group question, explore, diagnose and then implement solutions for themselves. This workshop gives participants the opportunity to identify their personal style when communicating and dealing with conflict, develop an understanding of group dynamics and use a wide variety of tools and techniques.

 

Course objectives

By the end of the course, participants will be able to:

 

  • recognise the key responsibilities of the facilitator
  • identify and communicate objectives
  • explain the way in which people interact in groups
  • steer groups through difficulty and conflict
  • develop the use of tools and techniques
  • manage individual behaviours to build group commitment
  • focus processes, guide discussions and generate ownership within the group

Programme

The training programme:

 

Defining facilitation

 

Understanding the context

  • Clarifying objectives 
  • Facilitating different situations

 

Personal communication styles

  • Self analysis 
  • Identifying motivators and barriers

 

Process of facilitation

  • Preparation: yourself, the group, clarifying outcomes 
  • Keeping the group focused and on track 
  • Generating involvement and commitment

 

Tools and techniques

  • Problem-solving tools and techniques 
  • Diagnostic and analytical methods 
  • Effective questioning, building rapport  

Managing conflict in the group

  • Understanding why conflict occurs 
  • Managing difficult behaviours 
  • Steering the group through difficulties

 

Giving feedback

  • Observing the group 
  • Skills of giving positive feedback

Course duration

2 day course

Who should attend?

This course is aimed at:

 

Anyone working with groups or teams who needs to develop the skills of steering and managing discussions to achieve productive outcomes, particularly where change is involved. 



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    Using the Cegos Retail Skills Map we got a valuable insight into the current skills of our managers, enabling us to develop a course that is exactly the level required, ensuing the highest ROI....

 

20/05/2011
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