Renault Retail Group Leadership Training Programme

The keys to leadership and trust

Renault Retail Group Leadership Training Programme Renault Retail Programme Leadership Training Programme

“It was important for us to strengthen and achieve consistency in managerial performance. This programme for managers helps them step back from their everyday work situation and take a critical look at their habits and rituals.

Cegos was able to engage all of the managers and get them to accept to question the way they operate. During the course, they worked out what they had to improve in order to become effective leaders for Renault Retail Group.”

Lydia Tardieux,
HR Manager for Europe

Business Need

Renault Retail Group believes trust is essential for generating performance. It translates to customer-centric, results-driven management, grounded on team motivation.

Cegos has been supporting Renault Retail Group on this subject for over 14 years. The programme initially rolled out was designed for newly-recruited site managers. The aim was to equip them so that they could guide their teams to success by creating trust.

Ten years ago, at the suggestion of managers who had already done the course, Renault Retail Group decided to extend the programme to the 450 managers sitting on ExComs in France.


This is when Cegos designed and rolled out the concept behind “Leadership and trust”. This in-depth personal development programme is aimed at speeding up project roll-out by building team buy-in. It takes the form of a short seminar run on a residential basis so that group members can experience the dynamics of a trusting team first-hand. The training method uses the Human Element® approach developed by Will Schutz to create a work environment that is humanistic, responsible, and open.

The leadership training programme was a success in France and has been extended to 350 managers in another 11 countries: Spain, England, Ireland, Belgium, Luxembourg, Germany, Austria, Switzerland, Poland, Italy, and Portugal.


  • Greater cohesion and mutual help within each country’s management teams
  • Shared vision and consistent management practices
  • A follow-up course is planned to consolidate the outcomes and address new issues

Key Success Factors

  • Growing trust between Renault Retail Group and Cegos since the beginning of their collaboration
  • Support from the chairman of the ExCom and the country managers, who found the course very beneficial for themselves and their teams
  • Relevance of the “leadership and trust” concept
  • International network of Human Element®-certified Cegos consultants
  • Cegos’ ability to deliver this seminar in 12 European countries in a limited time frame

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources