“The challenge was to cover all the training topics identified, while meeting the teams´ specific training demands in a single format.
In addition to digitisation-related questions, the learning programme had to include team-building and organisational development processes.”
Arnold Koch, Group Personnel, Change Management and Training, DZ BANK AG
The DZ BANK AG Deutsche Zentral-Genossenschaftsbank, Frankfurt am Main, is majority-owned by those who cooperate directly with it –the more than 900 credit cooperatives in Germany. As a central bank and leading financial institute, it has the task of supporting the business of the many independent local cooperative banks and of strengthening their competitive position. In this collaboration, the interplay between decentral customer competence and central product competence has proven extremely successful. The scope of services of the DZ BANK includes classical and innovative products, structuring and emissions, and trade and sales on the equity and bond markets. Moreover, the DZ BANK, as a commercial bank, also serves companies and institutions which require a supra-regional banking partner.
Starting Situation and Approach: The training ”Team 4.0 –Digitization of the Workplace“ was initiated by participants of the DZ BANK AG potential advancement programme. It addresses the challenges relating to digitization, industry 4.0 and digital transformation.
Task: Concept and implementation of the training programme“Team 4.0 –Digitization of the Workplace“
Target Group: All DZ BANK AG teams
Scope: By the end of 2017: 12 training seminars implemented for 9 teams. Further team training courses ongoing in 2018.
Services: Drafting and implementation of the concept, development of training components and materials, pilot sessions and face-to-face delivery, further development of the overall project.
- Clear definition of objectives and motivation for the teams: increasing productivity and efficiency; strengthening networking with customers, partners and the environment; building teams across locations; and improving information and knowledge management.
- Communication, collaboration, knowledge management, process organization, digital documents and workflow
KEY SUCCESS FACTORS
- Breaking down contents into small learning bites
- Team-specific implementation of the training programmes
- Use of best practices developed jointly by participants and then implemented in day-to-day work
- Simplification of teamwork across multiple locations using digital tools
- Integration of the internal IT infrastructure in all development work