Team 4.0 – Digitisation of the Workplace


“The challenge was to cover all the training topics identified, while meeting the teams´ specific training demands in a single format.

In addition to digitisation-related questions, the learning programme had to include team-building and organisational development processes.”

Arnold Koch, Group Personnel, Change Management and Training, DZ BANK AG


The DZ BANK AG Deutsche Zentral-Genossenschaftsbank, Frankfurt am Main, is majority-owned by those who cooperate directly with it –the more than 900 credit cooperatives in Germany. As a central bank and leading financial institute, it has the task of supporting the business of the many independent local cooperative banks and of strengthening their competitive position. In this collaboration, the interplay between decentral customer competence and central product competence has proven extremely successful. The scope of services of the DZ BANK includes classical and innovative products, structuring and emissions, and trade and sales on the equity and bond markets. Moreover, the DZ BANK, as a commercial bank, also serves companies and institutions which require a supra-regional banking partner.

Starting Situation and Approach: The training ”Team 4.0 –Digitization of the Workplace“ was initiated by participants of the DZ BANK AG potential advancement programme. It addresses the challenges relating to digitization, industry 4.0 and digital transformation.

Task: Concept and implementation of the training programme“Team 4.0 –Digitization of the Workplace“

Target Group: All DZ BANK AG teams

Scope: By the end of 2017: 12 training seminars implemented for 9 teams. Further team training courses ongoing in 2018.

Services: Drafting and implementation of the concept, development of training components and materials, pilot sessions and face-to-face delivery, further development of the overall project.


  • Clear definition of objectives and motivation for the teams: increasing productivity and efficiency; strengthening networking with customers, partners and the environment; building teams across locations; and improving information and knowledge management.
  • Communication, collaboration, knowledge management, process organization, digital documents and workflow


  • Breaking down contents into small learning bites
  • Team-specific implementation of the training programmes
  • Use of best practices developed jointly by participants and then implemented in day-to-day work
  • Simplification of teamwork across multiple locations using digital tools
  • Integration of the internal IT infrastructure in all development work

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources