Communication Skills for Managers: Across the Organisation

This training focuses on the effectiveness of frontline managers in building relationships and communicating with both their team and superiors.

Through the tools and various exercises offered, this training enables participants to work on communication situations encountered by the manager in their professional environment, whether they are remote or face-to-face.

It provides concrete answers to questions such as: how to communicate effectively with one's hierarchy and team, and how to adapt, convince, mobilise, listen, and explain.

Before

Digital learning activities to prepare yourself for the training and its implementation:

• Defining your training objectives
• Conducting a self-assessment of your skills

During - Group Session 

1 - Increase Self-awareness as a Manager

• Assess your preferred communication style
• Better understand your own approach and that of others to build effective relationships

In practice: Selecting the appropriate relational tools for your situation


2 - Develop Flexibility in Communication Styles

• Identify escape behaviours and how to overcome them
• Use the right communication format for both remote and in-person interactions
• Define mutual adjustments with colleagues: everyday negotiation
• Distinguish between facts, opinions, and feelings
• Practice active listening and rephrasing

In practice: Training for individual meetings


3 - Establish an Effective Relationship With Senior Management

• Create a partnership with senior management

In practice: Training in meetings with your manager


4 - Turn Performance Reviews Into a Tool for Engagement

• Clarify the objectives of different types of meetings
• Distinguish between feedback and formal/informal meetings
• Formulate a SMART objective
• Address an employee's behaviour and manage mistakes
• Use the D.E.S.C and D.E.P.A.R frameworks
• Differentiate between instructions and requests

In practice: Training in management meetings


5 - Enhance Managerial Communication

• Choose the most appropriate communication channel
• Make your problem-solving meetings engaging and effective

In practice: Facilitating a team meeting


6 - Handle Challenging Situations Confidently

• Analyse difficult situations to find solutions
• Intervene appropriately in delicate situations
• Take a step back to validate best practices in challenging situations
• Leverage and share experiences to improve and define best practices

In practice: Conflict resolution interview

After

Digital learning activities to facilitate the implementation of your learning in the workplace:

• Ready-to-use tools
• Micro-practicing programme by email

Assessment

An online questionnaire to assess your acquired skills