“Cegos were fantastic to work with – the team there were always professional, intuitive, efficient, and responsive to our needs throughout the project. With Cegos knowing our business and brand so well, we were already off to a great start. Cegos don’t just understand the broad strategic side of the RICS business – but they also took the time to really understand the complex layers of our Membership Assessment process and terminology – they wanted to know how it worked for themselves in order to see it from the external customer’s point of view.
Their attention too detail was staggering and I think they became experts in their own right on the membership assessment journey at the end.
The real testimonial of the working relationship with Cegos, whilst I appreciate it is business agreement, they genuinely care about who they are working with and the product they are producing for you.
We are delighted with the end result – an e-learning module that helps us to help others, and contributes to the overall quality of the Chartered Surveying community.”
I would not hesitate in a heartbeat to work with Cegos again, which may not be too far away, as already we are looking at next module that will compliment the counsellor module.
Wonderful team and a brilliant product!”
Membership Assessment Team Manager Educational Standards,
The business need – Improving the APC programme
Cegos is a long-term partner of the Royal Institute of Chartered Surveyors (RICS), and has worked with them on a number of projects. Their latest business need revolved around their Assessment of Professional Competency (APC) programme. The programme is central to RICS as an organisation, and is used to ensure that surveyors wishing to achieve professional membership can demonstrate the required professional competencies. To support the candidates going through the programme, RICS has a number of volunteer counsellors (existing Chartered Surveyors) who help them through the progression towards membership, and prepare them for their final assessment. The organisation identified an opportunity to update their existing e-learning, improving the support available to these volunteers, and acknowledging the important role they play.
The solution – A bespoke e-learning module
Cegos worked with RICS to deliver a new 45-minute bespoke e-learning module called ‘Your Role as an APC Counsellor’. Based on existing RICS materials, it used a cost-effective Cegos e-learning template, combined with the RICS logo to personalise it to the organisation. The module features a video introduction from the RICS International Chairman for the APC programme, and builds in a full range of content – including sections on the experience and commitment of the counsellor, the journey the counsellor and the candidate will make together, and preparing the candidate for success. The final product – complete with support documentation provided by RICS – was then provided for use on their own Learning Management System.
The benefits – A more robust APC programme
Cegos has a thorough understanding of RICS as an organisation, and used that background knowledge to help inform the way the project developed. Taking the time to thoroughly appreciate the needs of both RICS and their audience was essential – supporting the creation of a highly engaging piece of e-learning that adds real value to their work. By understanding the project and what RICS hoped to gain from it, the end result combined existing information with new, high-quality presentation – responding intuitively to their needs. The APC counsellors have also been made to feel valued, and provided with the support they need to support others – resulting in positive user feedback, and a more robust APC programme.