Intersurgical prepares new managers for success

 “One of the few training courses I can honestly say kept me engaged the whole time.” Trainee manager, Intersurgical



Business Need

Intersurgical Group Training Manager, Dave Pywell, knew exactly what he wanted when searching for a training programme to support new managers at the company.

“We were looking for a blended programme that helped managers transition from individual contributors to being responsible for the work of others,” says Dave. “A lot of providers I spoke to just wanted to push something they already had on their shelf. Cegos was very different. They wanted to meet and talk about what I was trying to achieve, which immediately attracted me to them. Basically, they listened.”


The conversation led to a 360-diagnostic exercise to identify and target the specific development needs of new managers, such as how to build positive relationships, conflict management and delegating.

Once the research was complete, the Cegos team set about designing a robust management development programme, using a mix of e-learning, face-to-face sessions and one-on-one coaching.

“Because we use e-learning a lot in-house, we wanted a programme that was effectively blended,” says Dave. “Very few providers we found were capable of delivering both e-learning and face-to-face training in one programme.”

Next came the appointment of the trainer, and Dave was surprised to be given a choice. “They asked me what kind of trainer we wanted, and I’ve never been asked that question before!” he says. “We said we want someone high-energy and engaging, someone who’s going to pull the participants in and get them involved. And that’s exactly what we got. The trainer was excellent and a very important element of the whole programme. The feedback I got from participants about the trainer’s ability to lead the workshops, make it active and make it fun couldn’t have been more positive.”


At the outset, line managers were briefed by Cegos on how best to support their teams. Not only did this inspire line manager ‘buy-in’, it also provided a structure to make sure the learning was transferred successfully into the workplace.

Another critical element of the programme’s success came from the use of Cegos’s social learning platform, also known as the Learning Hub (or CLHub). Although it was the first time Intersurgical had used such a product as part of a training programme, it proved to be effective in encouraging progression through each element, whilst providing clarity about what needed to be done and when.

“This was a very positive component because it helped people engage online with each other,” says Dave. “People received experience points for their interactions, such as when commenting on a video or replying to someone else’s comment. The trainer was also very active in the Learning Hub and made comments about the points people had raised, along with additional thoughts.”

The quality of the trainer and overall design of the programme are crucial, but so is the working relationship clients build with the Cegos team.

“I look for honesty, openness and integrity,” says Dave. “And I experienced all of these when working with Cegos – they were as invested in the success of this programme as I was. The level of responsiveness was fantastic. If there was ever an issue, I could contact our account manager, Nicki Spencer, and she was there. She would jump in or pass it onto one of the team and they would get it sorted.”

When the time came for evaluating the course, the feedback was unequivocal. 92% responded positively when asked if they would recommend the programme to others in their department.

People commented that, by the end of the course, they were more assertive, could deal with conflicts more effectively and were better at goal setting. They were also able to better understand professional relationships and had become more knowledgeable about how to develop and motivate their teams. Others said they had learned a lot about themselves and found the reflective element of the course useful.

“I would recommend Cegos without hesitation,” says Dave Pywell. “In fact, we are already planning to repeat the same programme as well as run an advanced version for senior managers. It has been a genuine pleasure.”

About Intersurgical

Intersurgical is Europe’s leading designer, manufacturer and supplier of a wide range of medical devices for respiratory support. The company provides flexible patient solutions for airway management, anaesthesia, critical care, and oxygen & aerosol therapy primarily for use within the hospital environment but also in the home.

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